Re: Explanation of our recent Credit Card Issue (which has been resolved)

To our valuable customers:

This letter is meant to summarize the recent credit card trouble we had from January 15th through April 20th, 2009. We sincerely apologize for any inconvenience this has caused our customers and are committed to ensuring that all credit card issues are resolved as quickly and fairly as possible.

During that period above, our POS supplier, Legacy USA, LLC, unfortunately installed some software in our Point-of-sale (POS) systems that had a programming error. Many of the credit card purchases made during that period were not billed to the customer until late April or early May.

We assure you that no one was billed twice for the same transaction and we have verified that every transaction billed (although in some cases up to 90 days late) was for an actual food purchase that was made at our bakery.

We are available at any time to print and send you a copy of your transaction and the actual date of the purchase or to resolve any other related credit card question.

Please call or email us at the contact below and we would be more than happy to assist you.

Contact for this POS related issue is:
Zina: 305 547 4667

Thank you for your understanding and please accept our most sincere apologies. We hope to see you soon and show you how important we feel our customers are to us.